Frequently asked questions

FAQ

What payment methods do you accept?

We accept credit/debit cards (Visa, MasterCard, American Express, Discover) and PayPal. All payments are processed securely via Shopify Payments or trusted payment gateways.

When will my payment be processed?

Payments are processed immediately at checkout. Your order will not be shipped until payment is successfully completed.

Can I cancel my order?

You may cancel your order before it ships at no cost by contacting us at torbenreith159@gmail.com or +
44 7846660701. Once the order has shipped, it cannot be canceled but may be returned under our Return & Refund Policy.

Do you ship internationally?

Currently, we only ship within the United States.

How much does shipping cost?

All orders include free shipping within the U.S.

How long will it take to receive my order?

Handling time: 1–2 business days


Transit time: 3–4 business days

You will receive a tracking number once your order ships.

What is your return policy?

You can return products within 30 days of delivery. We accept returns for both defective and non-defective products, and all returns are free of charge with a prepaid return label included in your package.

How long does it take to get a refund?

Refunds are processed within 24 hours after the returned product is examined. Refunds will be issued to your original payment method.

Can I exchange a product?

Yes! Exchanges are accepted within 30 days of delivery, subject to product availability.

What if my card is defective?

If a product is defective or damaged, we will replace it free of charge. Please contact us within 30 days of delivery and include photos or videos showing the defect.

Are your trading cards authentic?


Yes, all our trading cards are genuine and carefully sourced to ensure quality and authenticity.

How long will it take to get a response?

We aim to respond to all inquiries within 24 hours during business days.

How do I contact customer support?

You can reach us via:

  • Email: torbenreith159@gmail.com
  • Phone: +447351755036